Most workforce organizations have been heavily exposed to ideas of continuous improvement as reflected in the Malcolm Baldridge framework in its various adaptations, including Simply Better!  For many organizations the challenge is in maintaining a sustainable, practical approach that becomes a seamless part of how the organization conducts business.  Workforce Enterprise Services can assist your organization with the development and implementation of a continuous improvement plan.  Examples of the type of consulting services that WES, Inc. can provide include:

• Assess Opportunities for Organizational Improvement:  Assess  your enterprise in relationship to Baldridge and other system's criteria for continuous improvement.
• Process Measurement Tools:  Review your current tools and processes for continuous improvement.  Develop or adapt tools for process measurement. 
• Customer Satisfaction Measurement:  Develop or adapt tools and processes for measuring satisfaction of your customers.
• Information Flow:  Develop processes to ensure that the flow of information is supporting the strategic vision of the organization, on an ongoing basis.

tharmon@goworkforce.com