Evaluation is a key feature of WIA, but one that is often
overlooked in the press of the many operational requirements
of the program. How well do the program outcomes match
the intended effect of the program? Is your program
leading to self-sufficiency for its customers? What
types of services work best for your customers and labor
market? Having factually-based answers to these
questions is an essential ingredient in your overall
strategic planning and continuous improvement efforts.
Program evaluation, especially evaluation of the return on
investment, can be central to your efforts to market the
program to the business community and political leaders.
Workforce Enterprise Services can help your organization: